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General terms and conditions

Last updated: 22 mai 2025

These Terms and Conditions (“Agreement”) govern the use of the Mediapapa plugin and services offered by BE API, a French SAS registered under SIRET number 51417809400033, with registered office at 9 RUE DES COLONNES, 75002 PARIS France, hereinafter referred to as “BE API”, “we”, or “us”.

By installing, activating, or using the Mediapapa plugin (hereinafter “the Plugin”) or any associated web-based services (hereinafter “the Services”), you agree to be bound by the terms of this Agreement.

1. Definitions

  • Plugin: Refers to the Mediapapa WordPress plugin distributed by BE API.
  • Services: Refers to the cloud-based services provided by BE API in connection with the Plugin, including but not limited to image compression, artificial intelligence assistance, and media optimization.
  • Subscription: A paid plan required to access premium features and Services offered by Mediapapa.
  • User, you, or Customer: Refers to the individual or entity installing, accessing, or using the Plugin and/or Services.

2. Scope of the Agreement

This Agreement applies to your use of the Plugin and any connected Services provided by BE API. These Terms do not apply to third-party plugins, services, or websites you may use in conjunction with Mediapapa.

3. License

BE API grants you a limited, non-exclusive, non-transferable, and revocable license to use the Plugin in accordance with your subscription level and subject to the terms herein.

You may not:

  • Reverse-engineer or decompile the Plugin or its related Services.
  • Resell, sublicense, or redistribute the Plugin without explicit written consent.
  • Use the Plugin in violation of applicable laws or regulations.

4. Subscription and Access to Services

Some Mediapapa features and connected Services require an active and valid Subscription.

Without an active Subscription:

  • Access to premium features and connected Services, including image compression and artificial intelligence features, may be restricted or disabled.
  • You will not receive premium updates, support or security patches.
  • Features that operate entirely within your WordPress installation may remain available, subject to their technical requirements and compatibility.

Mediapapa entered maintenance mode on 1 September 2026. Where Subscriptions or renewals remain available during the maintenance period, they provide access only for the stated subscription term and do not extend BE API’s maintenance or support commitments beyond 31 August 2029.

No Subscription will be sold or renewed for a term ending after 31 August 2029 unless different terms are expressly disclosed and accepted in writing before purchase or renewal.

Subscription terms, pricing, billing periods, renewal arrangements and cancellation procedures are displayed at the time of purchase or in the Customer’s account.

Nothing in this section limits any more favourable rights or commitments expressly included in an existing signed agreement between the Customer and BE API.

5. Web Services Dependency

The Plugin relies on cloud-based infrastructure operated by BE API. To function properly, your WordPress installation must be able to communicate with our API endpoints. We are not responsible for any limitations caused by server misconfiguration, firewall rules, or third-party blocking.

Downtime or degraded performance of these services may affect Plugin functionality.

6. Updates, Maintenance Mode and Compatibility

Active product development for Mediapapa ended on 31 August 2026.

Mediapapa will operate in maintenance mode from 1 September 2026 through 31 August 2029 inclusive (the “Maintenance Period”).

During the Maintenance Period, BE API will:

  • Provide security updates when reasonably required.
  • Fix Significant Bugs affecting the documented core functionality of the Plugin or Services.
  • Maintain compatibility with the WordPress and PHP versions identified as supported in Mediapapa’s published compatibility documentation.
  • Maintain compatibility with the hosting environments supported by Mediapapa on 1 September 2026.

A “Significant Bug” means a reproducible defect that materially prevents documented core functionality from operating as intended in a supported environment.

Maintenance mode does not include:

  • A new product roadmap.
  • Proactive development of new features.
  • Guaranteed support for new integrations, platforms or hosting environments.
  • Custom development.
  • Changes required solely because of third-party software, unsupported configurations or modifications made outside the Plugin.
  • Correction of minor, cosmetic or non-reproducible issues that do not materially affect documented core functionality.

BE API may consider specific changes on a case-by-case basis when required by a Customer. No such change is committed unless expressly agreed in writing.

BE API’s public maintenance commitment ends on 31 August 2029. After that date, no security updates, bug fixes, compatibility updates or continued availability of the Plugin or connected Services are committed under this Agreement, unless otherwise provided in a separate written agreement.

Nothing in this section limits any more favourable maintenance commitment expressly included in an existing signed agreement between the Customer and BE API.

7. Support

Support is provided only to Customers who are entitled to it under an active Subscription or a separate signed agreement.

During the Maintenance Period, the existing support channels, contacts and response-time commitments applicable to the Customer’s Subscription or signed agreement will remain unchanged.

Support includes:

  • Assistance with installing and configuring the Plugin in a supported environment.
  • Investigation of reproducible issues affecting documented Plugin or Service functionality.
  • Bug reporting and troubleshooting.
  • Information about available security, maintenance and compatibility updates.

Support does not include:

  • Custom development or consulting services.
  • Development of new features.
  • Guaranteed implementation of feature requests.
  • Issues caused exclusively by third-party plugins, themes, services or hosting configurations.
  • Issues occurring in unsupported WordPress, PHP or hosting environments.
  • Support for modified or unofficial versions of the Plugin.

Feature requests may still be submitted, but their submission does not create any obligation to implement them.

Unless otherwise agreed in writing, support under this Agreement ends on 31 August 2029.

Customers for whom Mediapapa forms part of a critical workflow are encouraged to contact BE API before the end of the Maintenance Period to discuss their requirements and plan the appropriate next steps.

8. Data Collection and Privacy

Use of the Plugin and Services may involve the transmission of data to our servers, such as:

  • Media files for optimization.
  • Metadata related to your site environment or Plugin usage.
  • Content you explicitly submit to AI features.

All data is handled in compliance with the EU GDPR and our Privacy Policy.

9. Termination

We reserve the right to suspend or terminate your access to the Plugin and Services at any time in case of:

  • Breach of these Terms.
  • Abuse of Services or attempt to circumvent licensing mechanisms.
  • Non-payment or chargebacks on Subscription.

Upon termination, your right to use the Plugin and Services will cease immediately.

10. Refund Policy

Unless otherwise stated, our Plugin is subject to a 14-day refund guarantee from the date of initial purchase.

Refund requests must be submitted via support, more information in our documentation.

11. Liability Disclaimer

To the fullest extent permitted by law, BE API disclaims all liability for:

  • Any damages resulting from use or inability to use the Plugin or Services.
  • Loss of data or service interruptions.
  • Conflicts with third-party software or configurations.

Our liability is limited to the amount paid by you during the 12 months preceding the claim.

12. Governing Law

This Agreement shall be governed by the laws of France. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Paris, France.

13. Changes to the Terms

We reserve the right to update these Terms at any time. Users will be notified via our website or by email if significant changes are made.

Contact

For any questions about these Terms, please contact us at:

📧 [email protected]

📍 Be API – 9 RUE DES COLONNES, 75002 PARIS France